Refund & Cancellation Policy
This Refund & Cancellation Policy applies to Cardero subscriptions bought in the app through the Apple App Store and on our website. Cardero is operated by SubSky, LLC ("we", "us"). Please read it before you buy.
1. Digital service
Cardero is a digital service. When you subscribe, your access starts right away.
2. Subscriptions and auto-renewal
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A subscription renews automatically at the end of each billing period until you cancel it.
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App Store: Apple charges the payment method on your Apple Account. A subscription renews unless you cancel it at least a day before the current period ends.
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Our website: we charge the card you used at checkout. The price and renewal terms shown at checkout apply. There is no free trial on our website.
3. Canceling
Deleting the Cardero app or your Cardero account does not cancel a subscription. Cancel where you bought it.
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App Store: open iPhone Settings > [your name] > Subscriptions, tap Cardero, then Cancel Subscription.
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Our website: use the help page linked in your receipt email, or email support@cardero.me and we will cancel it for you.
When you cancel, no further charges are made, and you keep access until the end of the period you have paid for. Canceling does not by itself refund a charge already made.
4. Refunds
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App Store purchases are billed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com.
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Website purchases: email support@cardero.me with the email address you used and the date and amount of the charge. We review every request individually and reply within 1–2 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank. When we refund a charge, the access it paid for ends.
5. Duplicate or unrecognized charges
If you were charged twice, or do not recognize a charge from a website purchase, email support@cardero.me. Duplicate charges are always refunded in full.
6. Before you contact your bank
Please contact us first. We can usually resolve a billing problem within 1–2 business days, which is faster than a bank dispute.
7. Your rights
Nothing in this policy limits rights you have under the consumer law where you live.
8. Changes
We may update this policy. Changes apply to future purchases and renewals, not to charges already made.
9. Contact
SubSky, LLC · 131 Continental Dr, Suite 305, Newark, DE 19713, United States · support@cardero.me · https://cardero.me